Fix Your Laptop's Wi-Fi Connection: A Step-by-Step Guide

We've all been there: you settle down with your laptop to watch a movie, only to find that when you open your browser, you can't connect to Wi-Fi. What's the solution?

At Asurion, our team of experts has millions of happy customers utilizing the full potential of their tech while promptly resolving device issues. Here is our guide to understanding why your laptop won't connect to Wi-Fi and what you can do about it.

Why is my computer having trouble connecting to Wi-Fi?

Whether you use a Mac® or a PC, there are several reasons why you're unable to join a wireless network. Here are some typical issues:

  • - Your device has airplane mode on or Wi-Fi turned off
  • - The router may be down
  • - You are entering an incorrect Wi-Fi password
  • - Your laptop is too far away from the router
  • - Your device may not support the Wi-Fi network it's trying to connect to

What steps can you take to reconnect your laptop to Wi-Fi?

If your computer can't connect to Wi-Fi, resolving the issue could either be simple or time-consuming. Try these solutions one by one until one of them does the trick and gets your PC or Mac device back online:

Check if Wi-Fi is turned on properly

The first thing to try is to double-check if you've accidentally turned your Wi-Fi off. Here's how to check:

    - On a Mac: Navigate to the System Preferences > Network in the top-left corner of your device. If you see a "Turn Wi-Fi On" button, click it and try to connect to your network.

    - On a Windows 10 PC: Look for the internet icon in the bottom-right corner. Make sure the Wi-Fi box is blue, indicating that it's on. Click on it if it isn't, and connect to your network. Also, make sure airplane mode is off.

    - On a Windows 11 PC: Click on the Network, Sound, or Battery icon in the bottom right corner. If your Wi-Fi is not on, click on the Wi-Fi quick setting, select Manage Wi-Fi connections, choose the Wi-Fi network you'd like to use, Connect, type in your password, and click Next.

    Reboot your router

    Rebooting your router is an effective way to fix connectivity issues by clearing out cache and refreshing connections. Here's how:

      - Disconnect all the cables from your router and then unplug it. Disconnecting the cables helps to clear out static in the lines, a factor that can hinder your connection.

      - Wait for at least 30 seconds, then plug it back in.

      - Wait at least two more minutes after your router is back on before trying to connect to Wi-Fi.

      Verify Your Password

      Wi-Fi passwords are often long, case-sensitive, and may include symbols, especially if you use the default one that came with your network. To connect to the network you want, make sure you're using the correct password and carefully entering each letter, number, or symbol.

      Move closer to your router

      If your laptop is too far away from the router or if there are many walls between the two, your computer might have trouble getting a strong signal. In that case, move closer to your router, where there are no obstructions, and try to connect. And if you have a Wi-Fi dead spot in one particular area, it could be helpful to try a wireless mesh network.

      We hope that this guide has helped you to reconnect your laptop to Wi-Fi. If your device still isn't connecting, then you can contact us at Asurion – our tech support team is always online to assist you.

      Connecting to a Compatible Network

      Your router may come with two Wi-Fi frequency bands, one labeled 2.4 GHz and the other 5 GHz. Generally, the 2.4 GHz band delivers better coverage, while the 5 GHz band offers faster speeds. If you're having trouble with one band, try switching to the other.

      Running Laptop Troubleshooting Software

      Both Macs and PCs are equipped with built-in software to assist with internet connection problems. Here's what you need to do:

      • For Macs:
      • - Close all open applications and try to join your Wi-Fi network.
      • - Click on the magnifying glass icon in the top right corner of the screen.
      • - Type "wireless diagnostics" in the search bar, and press enter.
      • - Follow the instructions, and the program will analyze your connection, identify any issues, and suggest possible solutions.
      • For PCs:
      • - Go to Start > Settings > Network & Internet > Status > Network troubleshooter.
      • - Follow the prompts, and the program will attempt to resolve the issue.
      • Resetting Your Wireless Network

      If all else fails and your laptop still won't connect to Wi-Fi, you may need to reset your network. Make sure you have your wireless password handy, since you'll need it to rejoin the network after resetting it.

      To reset on a Mac:

      • - Go to the Apple menu and click on System Preferences > Network.

      - Choose Wi-Fi from the left-hand menu and click the minus sign. Then click apply.

      - Click the plus sign and select Wi-Fi from the interface dropdown menu. Click Create and then Apply.

      - Choose your network from the network name menu.

      To reset on a PC:

      • - Go to Start > Settings > Network & Internet > Status > Network reset.

      - Click Reset Now. Your laptop will remove your network adapters, then restart and reinstall them.

      - You may need to reinstall any VPN software you were using, and then try to reconnect to your network.

      Keep Laptop Breakdowns from Ruining Your Day

      Nothing derails productivity like a laptop breakdown. But with an Asurion Home protection plan, you can keep downtime to a minimum. This simple plan offers coverage for thousands of eligible devices in your home, including your laptop, as well as 24/7 support from trusted tech experts for any questions you may have. To learn more about protecting your laptop and other devices, visit

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